Question 1

How far in advance should I book a ride?

Accepted Answer

We recommend booking at least 24–48 hours in advance to ensure availability. For recurring appointments or hospital discharges, please contact us as early as possible so we can coordinate your schedule. We will do our best to accommodate same-day requests based on availability.

Question 2

Do you transport passengers who use wheelchairs?

Accepted Answer

Yes. We specialize in wheelchair transportation. Our vehicles are fully equipped with ramps, lifts, and securement systems to safely transport passengers in manual or power wheelchairs. Our drivers are trained to assist with boarding, securing, and exiting.

Question 3

Do you transport passengers who can walk?

Accepted Answer

Absolutely. We provide ambulatory transportation for passengers who can walk but prefer not to drive or need assistance. This is ideal for seniors, post-procedure patients, and anyone who needs a reliable, professional ride to a medical appointment.

Question 4

Can a companion or family member ride along?

Accepted Answer

Yes, a companion or family member is welcome to accompany the passenger. Please let us know when booking so we can ensure there is space available in the vehicle.

Question 5

Do you offer round-trip transportation?

Accepted Answer

Yes. We offer both one-way and round-trip transportation. For round trips, please provide your estimated return time when booking so we can schedule your return pickup accordingly.

Question 6

Can I set up recurring transportation for regular appointments?

Accepted Answer

Yes. We offer recurring transportation scheduling for patients with regular appointments such as dialysis, physical therapy, chemotherapy, or other ongoing medical care. Contact us to set up a recurring schedule.

Question 7

Can you pick up a patient being discharged from the hospital?

Accepted Answer

Yes. We provide hospital discharge transportation. We recommend coordinating with us and your discharge planner in advance to ensure timely pickup. Please have the discharge time and pickup location ready when you contact us.

Question 8

What areas do you serve?

Accepted Answer

We serve Metro Detroit including Oakland, Wayne, and Macomb Counties and surrounding communities. Contact us if you are unsure whether we cover your pickup or destination location — we will do our best to accommodate your needs.

Question 9

How do I schedule a ride?

Accepted Answer

You can book a ride by calling us at 248-320-9092, using our online Book a Ride form on this website, or sending us an email at Pcaremobility@gmail.com. We recommend calling for urgent or same-day requests.

Question 10

What payment options do you accept?

Accepted Answer

Please contact us directly at 248-320-9092 or Pcaremobility@gmail.com to discuss payment options for your transportation needs.

Frequently Asked Questions